Terms of service
Last updated: May 31, 2024
Students or Parent/Guardians (if student is under the age of 18) are asked to electronically sign this agreement before our first session.
PAYMENT
I agree to pay for tutoring at the quoted hourly rate(s). I understand that fees may be adjusted occasionally and shall become effective after giving the Student and/or Parent/Guardian 14-days written notice.
I agree to pay for services rendered no later than immediately upon completion of a tutoring session, and I understand that failure to pay for a session within 7 days means that any further pre-booked sessions will be released. Payment can be made online via the Stripe interface. I also understand that payment may also be made in advance.
CANCELLATION AND REFUND
I understand that if the Student or Parent/Guardian gives 24 hours’ notice to cancel a session, there will be no cancellation fee, and that sessions canceled with less than 24 hours’ notice but at least one hour’s notice will be charged 50% of the full session rate. I understand that sessions canceled with less than one hour’s notice (or no shows) will be charged at the full session rate.
I understand that if Colette Gunn-Graffy cancels a session for any reason and at any time prior to the start of the session, she agrees to refund the Student any pre‐payment for that session or to apply that payment to a future session that she and Student agree upon.
SCHEDULE CHANGES AND LATE ARRIVALS
I understand that session timeframes are agreed upon in advance through the online scheduling tool. I agree to give as much notice as possible if I need to adjust the timeframe of a session, and while Colette Gunn-Graffy will do her best to accommodate late requests, I understand that this may not always be possible.
Any time lost because of a late arrival shall be made up by extending a session by mutual agreement and by such amount of time that was lost. I understand that if this happens on a continual basis, I may jeopardize our working relationship.
WRITING COACH OBLIGATIONS
I understand the following:
Colette Gunn-Graffy will plan and prepare materials prior to each session based on the information provided to her, and she will structure lessons to support the writing goals identified by Student and/or Parent/Guardian.
Colette Gunn-Graffy will keep all Student information confidential and will contact other parties involved in the education of the Student only if given written permission by the Student and/or Parent/Guardian to do so.
At no time will Colette Gunn-Graffy be required or obliged to complete homework or assignments on behalf of the Student.
OBLIGATIONS OF THE STUDENT
I understand the following:
The Student agrees to come to each writing coaching session with an open mind and a willingness to attempt the strategies and exercises that are suggested.
The Student agrees to inform Colette Gunn-Graffy of the assignments and deadlines that are most pertinent to their writing goals and to be honest about their activity and progress outside of the writing coaching session.
The Student acknowledges that any exercises or “homework” that they are asked to complete outside of the writing coaching session are integral to improving their writing, and thus they must put effort into this work if they want to see progress.
GUARANTEES
I understand and accept that the writing coaching services provided by Colette Gunn-Graffy are based on her education, expertise, and experience, and that every student-coach relationship is unique. Colette Gunn-Graffy promises to provide the best service that she can to meet the Student where they are at and support them with their stated writing goals. She makes no guarantees with regards to a Student's performance as a result of any coaching provided.
NON-INCLUDED SERVICES
I understand that Colette Gunn-Graffy does not provide crisis services, medical advice, or mental health treatment. If I or my child am in danger, or know someone who is, I will contact 911 or go to my nearest emergency room, in order to keep myself safe. Colette Gunn-Graffy does not provide services to minors under the age of 18 without parental consent.